Frequently Asked Questions

WearHouse is Nigeria's premier fabric marketplace and mobile app. We are the direct vendor and owner of all fabrics in our inventory. Browse thousands of authentic Nigerian fabrics including Ankara, Lace, Aso-Oke, Kente, and Senator fabrics with secure checkout and fast delivery across all 36 states in Nigeria. WearHouse is your trusted source for premium African textiles and fabrics.

WearHouse is primarily a mobile app-based marketplace. We operate from our own warehouse in Lagos where we hold physical stock of all fabrics. While we don't have a physical retail store, customers can shop directly through our mobile app (iOS and Android) or our web app at app.wearhousefabrics.com. This allows us to offer better prices and faster delivery.

WearHouse is the vendor and owner of all fabrics. We source directly from trusted artisans, weavers, and manufacturers across Nigeria and West Africa. This allows us to maintain strict quality control and guarantee authenticity on every item we sell. We eliminate middlemen to provide you with the best prices on authentic African fabrics.

Yes! The WearHouse app is completely free to download and use. You only pay for the fabrics you purchase. We believe in transparent pricing with no hidden fees, subscriptions, or middlemen. Download WearHouse today and start shopping for premium African fabrics at the best prices.

To place an order, download the WearHouse app from Google Play or Apple App Store. Browse our extensive collection of Ankara, Lace, Aso-Oke, and other African fabrics. Select your desired fabric, choose quantity, and proceed to secure checkout. You'll receive order confirmation immediately with tracking details.

WearHouse accepts multiple payment methods including debit/credit cards (Visa, Mastercard, Verve), bank transfers, USSD, and mobile money (M-Pesa, PalmPay, Opay). All transactions are protected with bank-level encryption for your security and peace of mind.

Absolutely. WearHouse uses industry-leading encryption and fraud protection for all transactions. We employ PCI-DSS compliant payment processing, 3D Secure authentication, and real-time fraud monitoring to protect your financial information. Your security is our top priority when buying fabrics online.

Yes, WearHouse caters to tailors, fashion designers, and businesses. For bulk orders of Ankara, Lace, Aso-Oke, and other fabrics, please contact our support team through the app for special pricing and delivery arrangements. We offer competitive wholesale prices for bulk fabric purchases.

WearHouse operates its own dedicated logistics network across Nigeria. We offer same-day delivery in Lagos, next-day delivery in major cities (Abuja, Port Harcourt, Ibadan, Kano), and delivery within 2-5 days across all 36 states. Every order comes with a tracking number for real-time monitoring of your fabric delivery.

Once your order is confirmed and dispatched, you will receive a tracking number via email and in-app notification. Use this number in the WearHouse app to track your package's location, expected delivery date, and live status updates. Stay informed about your fabric delivery every step of the way.

Our delivery timeline varies by location: Same-day delivery in Lagos (orders before 12 PM), Next-day delivery in Abuja, Port Harcourt, Ibadan, and other major cities, 2-5 days delivery to all other states in Nigeria. We're committed to getting your African fabrics to you as quickly as possible.

Currently, WearHouse focuses on delivery within Nigeria. We deliver to all 36 states and the Federal Capital Territory. International shipping for our premium fabrics is not yet available but we are working on expanding our reach to serve the global African diaspora community.

WearHouse offers a 7-day return policy for all fabric purchases. If you are not satisfied with your Ankara, Lace, Aso-Oke, or any other fabric order, you can initiate a return through the app within 7 days of delivery. Returned items must be in original condition with tags intact.

To return an item, open the WearHouse app, go to your order history, select the order you wish to return, and follow the return instructions. Our support team will guide you through the process and arrange for pickup. We make returning fabrics easy and hassle-free.

Once we receive and inspect your returned fabric, we will process your refund within 3-5 business days. Refunds are issued to your original payment method. You will receive a confirmation email once the refund is processed. We stand behind the quality of our African fabrics.

If you receive a damaged or defective fabric, please contact our support team immediately through the app's live chat or WhatsApp. We will arrange for a replacement or refund at no extra cost to you. Your satisfaction with our fabrics is our priority.

You can download the WearHouse app from the Google Play Store (Android) or Apple App Store (iOS). Simply search for 'WearHouse - African Fabrics' and click install. The app is free and takes less than a minute to download. Start shopping for premium African fabrics today.

Creating an account is simple. Download the WearHouse app, click 'Sign Up', and enter your email address or phone number. You'll receive a verification code to complete your registration. You can also sign up using Google or Apple for quick access to our fabric marketplace.

WearHouse is primarily a mobile app experience. You can browse our collection of Ankara, Lace, Aso-Oke, and other African fabrics on this website, but all purchases must be made through our mobile app (iOS and Android) or our web app at app.wearhousefabrics.com. This ensures a seamless shopping experience.

To reset your password, open the WearHouse app, tap 'Forgot Password' on the login screen, enter your registered email address, and follow the instructions in the password reset email we send you. You'll be back to shopping for African fabrics in no time.